Return Policy
You may return most NEW, NOT LIKED, CHANGED MY MIND paddles within 30 days from the SHIPPING DATE. Please read this entire page if you are "testing" paddles. Post marked returning before the 31st day. We will pay for the return shipping costs when "full store credit" is chosen as refund. Customers are responsible for the cost of returning the paddle if a refund to the original method of payment is chosen. All original shipping materials must be used for the return. We will not pay for additional weight if the original packing materials are not used.
Please be aware this policy does not apply to paddles modified (wraps, lead weights, bumper tape, etc.), broken, abused, purchased with a coupon or discount code, and/or mistreated. "Free returns" apply only to Pickleball paddles and only when store credit is chosen. Shipping costs are the responsibility of our customers if they would rather have a full refund. We have a limit of 2 "free return" shipping per address per year. All additional return shipping costs are the responsibility of the customer. Restocking fees will apply after the third paddle is requested to be returned within a calendar year. Please see below for information on restocking fees. No returns will be accepted after 30 days FROM THE SHIP DATE. No returns will be accepted on products purchased with store credit. Package must show “delivered” for refund to be issued.
Special return and/or restocking fees apply to paddles marked "SALE". Items marked "clearance" and/or purchased with coupon codes are not returnable. Please make sure to read our "Restocking Fees" page.
Please contact us to request a return label no later than 25 days from the shipping date. Returns must be postmarked no later than 30 days from our original ship date. Returns not compliant with these policies will be “refused” and “returned to sender” at the customers expense – no refunds will be issued. Products purchased with store credit are not returnable.
Please contact us to request a pre-paid shipping label. We are not responsible for lost or stolen items. You may want to purchase shipping insurance in case your package is lost or stolen BEFORE it is delivered back to our facility. Save all packing materials - these must be used for returns.
All other items (besides paddles) are returnable within 30 days from our original ship date. We charge a 50% restocking fee on all returned items other than paddles.
Shipping
All our items ship free within the continental U.S. Most light weight items (under 1 pound) will also ship for free to Alaska, Hawaii, Puerto Rico, U.S. protectorates and APO/FPO/DPO addresses. We reserve the right not to ship items which do not meet these requirements. You will be refunded if we are not able to provide free shipping.
Most our products ship via USPS. We will issue a full refund minus OUR cost of shipping if the item is returned by the shipping carrier (undeliverable, refused, etc.). Shipping insurance is automatically added and you are welcome to remove such insurance (Route) by removing it from the cart before checking out. We are not responsible for lost, stolen or LATE items. The only Guaranteed "on time" delivery service is "Priority Mail Express" or UPS "Next Day Air Saver", which can be purchased by the customer.
There are four parties involved in this transaction. The buyer (you), the seller (us), the shipping insurance provider (Route), and the shipping service provider (USPS if shipped free). The package is considered yours once it is accepted by the delivery carrier. Please contact Route, the insurance provider, if you believe the package was lost or stolen. Please contact the shipping service provider if the package is late. A tracking number was sent to you once the order was shipped. We are not responsible for tracking your package.
Most our "free shipping" packages (55%) are delivered within a 3-4 day time frame. About 15% Within 2-3 days. Longer delivery dates include items being delivered to US protectorates, Alaska, Hawaii and Military bases. You may purchase shipping if you would like a faster delivery service.