You may return all NEW, UNOPENED items within 30 days of delivery for a full refund. We will also pay for the return shipping costs for all paddles "tested" and not liked. Please be aware this policy does not apply to paddles played with, broken, abused, and/or mistreated.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please make sure to use a shipper which provides tracking services. We will not be able to issue a refund for items that do not reach us.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All our items ship free within the continental U.S. Most light weight items (under 1 pound) will also ship for free to Alaska, Hawaii, Puerto Rico, U.S. protectorates and APO/FPO/DPO addresses. We reserve the right not to ship items which do not meet these requirements. You will be refunded if we are not able to provide free shipping.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.