Complaints Policy

Pickleball Depot
Address: Pittsburgh, PA 15237
Contact: 412-519-7323 | Email: info@pickleballdepot.us

At Pickleball Depot, we are committed to providing the highest standard of customer service. We value your feedback and take all complaints seriously to improve our services, products, and overall customer experience.

1. Purpose

This policy outlines our approach to handling customer complaints in a fair, consistent, and timely manner.

2. How to Lodge a Complaint

If you have a complaint, please reach out to us using one of the following methods:

Phone: Call us at 412-519-7323 during business hours.
Email: Send your complaint to info@pickleballdepot.us.
In Person: Visit our facility in Pittsburgh, PA, and speak to a staff member.

3. Information to Provide

When making a complaint, please provide as much detail as possible to help us investigate and resolve the issue effectively. Include the following information:

Your name and contact details.
Date and time of the incident or issue.
A detailed description of the complaint.
Any supporting documentation or evidence (e.g., receipts, photos, emails).

4. Our Complaints Handling Process

Acknowledgment: We will acknowledge receipt of your complaint within 2 business days.
Investigation: Your complaint will be reviewed thoroughly, and we may contact you for additional information if needed.
Resolution: We aim to resolve complaints within 10 business days. If additional time is required, we will inform you and provide regular updates.
Outcome: Once the complaint is resolved, we will notify you of the outcome and any corrective action taken, if applicable.