Warranty Details
Gearbox offers a 1-year limited warranty with the exception of the G12, G14 and G16 models* from the original date of purchase for purchases made directly from Gearbox or Pickleball Depot. All warranties are non-transferable and are for the original purchaser only. Product must have been purchased in new condition to qualify. Items purchased used or from a private party or an unauthorized dealer do not qualify. Proof of purchase is required for a valid claim and defective product must be returned to Gearbox for evaluation prior to replacement.
*A 6 month warranty is offered on the following products; G12, G14, G16 pickleball paddles.
Gearbox’s warranty policy protects against factory defects including materials and workmanship. Coverage is valid for purchases made directly from Gearbox or Pickleball Depot. Proof of purchase and product evaluation is required for a claim to be opened, processed and approved.
What is Excluded
Paddles with wear and tear as part of normal play
Texture breakdown due to normal wear and tear
Breaks, dents, scratches or other damage caused by any type of collision or impact.
Breakdown of paddle edge from repeated strikes with the ground, negligent care and abuse.
Paddles that are modified or tampered with in a permanent manner will not qualify.
Purchases older than 1-year from original purchase will not be accepted.
Paddles purchased “used” or new from a private party and unauthorized dealer.
Transportation damage, acts of nature or accidents
Any claim filed without a valid proof of purchase will not be accepted including a gifted product. Original proof of purchase is required.
Any product not shipped to Gearbox for evaluation.
